FAQs

  • We take pride in the time and specialized care we provide each patient. Insurance plans often severely limit the time a clinician can spend with a patient and sometimes the type of care; therefore, Sapphire Women's Healthcare does not participate with in-network plans.

    We are a cash-pay, fee for service company, and are not contracted with any medical insurance companies and are therefore considered "out-of-network." However, you can utilize your HSA or FSA account. Payment is due at the time of service. We accept most major credit cards, and we do require you to have a card on file.

    We do not bill insurance, however as a courtesy, we will provide a “superbill” for you to file with your insurance company. The amount of reimbursement will depend on your specific insurance plan and deductible. We do not guarantee reimbursement. We encourage you to contact your insurance plan to determine if you will be reimbursed for any of your services.

    We do not accept Medicare, Medicaid or Tricare. You may NOT file a claim with any of these government health plans as Laura Brown, WHNP-BC has opted out of these plans.

  • Due to the specialty nature of our clinic we do not provide primary care or general gynecology services. We recommend you are established with these types of providers for preventative and acute healthcare services outside of Sapphire Women's Healthcare.

  • Yes! This is one of the main focuses of our practice. This may include estrogen, progesterone, and/or testosterone. We do NOT insert or prescribe pellets. Working together we will determine what is a safe, effective treatment for you based on your particular concerns and medical history.

  • 3 Meeting House Road, Suite 12

    Chelmsford, MA 01824

  • Patients who are experiencing a medical emergency must call 911, go to urgent care, or their local emergency room to receive care. Sapphire Women's Healthcare does not provide emergency physical or mental health services and we do not have a clinician on call during our off-hours.

  • New patient sign up

    If you are logging in for the first time:

    1. Go to the patient portal login page.

    2. Enter your email address and click New Sign Up.

    3. You will receive a link to set your password. Follow the instructions in that email to complete your setup.

    Setting your username and password

    Whether you are setting a password for the first time or resetting a forgotten password, the process is the same:

    1. Go to https://www.optimantra.com/optimus/om/patient/login.

    2. Select Reset Password.

    3. Enter the email address your provider has on file for you. It must match exactly — including spelling and punctuation.

    4. Click to send a password reset link to your email. Check your spam folder if it doesn't arrive within a few minutes. You can also add support@optimantra.com to your contacts to ensure future emails are delivered.

    5. Click the link in the email. If you requested multiple reset links, use the most recent one — older links expire when a new one is generated.

    6. Enter and confirm your new password. Write it down and type it in manually — please do not use copy/paste or let your browser's autofill overwrite it. Additionally, please ensure  Caps Lock is off and there are no extra spaces.

    If you have a mobile phone number on file with your provider, you can also reset your password by text message (SMS). On the Reset Password screen, select the text option and follow the instructions sent to your phone.