Patient Experience & FAQs
What to expect when you choose care at Sapphire Women’s Healthcare
What to Expect as a Patient at Sapphire
Choosing a healthcare provider is a big decision, especially if you’ve felt dismissed or unheard in the past.
At Sapphire Women’s Healthcare, we aim to make care feel thoughtful, collaborative, and grounded in respect from the very first visit. Our approach is designed to support women through midlife with clarity, education, and individualized care.
How Care Works at Sapphire
• Visits are longer and more in-depth than typical primary care appointments
• Initial visits focus on listening, history, and understanding your goals
• Care plans are personalized and may evolve over time
• Follow-up visits are an important part of safe, effective care
• Education and shared decision-making are central to our approach
Visits & Ongoing Care
Ongoing care is an essential part of maintaining safety, effectiveness, and continuity, especially when medications, hormones, or weight loss treatments are involved.
Our Refill Policy
For patient safety and continuity of care, all patients are required to have at least one visit annually to remain eligible for prescription refills.
In addition, routine follow-up care, including recommended visits, laboratory testing, or imaging, must be completed as advised by your provider. If required follow-up care is overdue, medication refill requests may be delayed until these requirements are met.
These policies ensure that all prescribed treatments remain safe, appropriate, and effective.
Visit Pricing
Initial Visit: $500
Follow-Up Visits: $250
How We Communicate
We value clear, respectful communication and aim to make it easy for patients to stay connected to their care.
• Patient portal messaging is used for non-urgent communication
• Phone and email support are available during regular business hours
• Urgent concerns should be directed to appropriate emergency services
FAQs
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We take pride in the time and specialized care we provide each patient. Insurance plans often severely limit the time a clinician can spend with a patient and sometimes the type of care; therefore, Sapphire Women's Healthcare does not participate with in-network plans.
We are a cash-pay, fee for service company, and are not contracted with any medical insurance companies and are therefore considered "out-of-network." However, you can utilize your HSA or FSA account. Payment is due at the time of service. We accept most major credit cards, and we do require you to have a card on file.
We do not bill insurance, however as a courtesy, we will provide a “superbill” for you to file with your insurance company. The amount of reimbursement will depend on your specific insurance plan and deductible. We do not guarantee reimbursement. We encourage you to contact your insurance plan to determine if you will be reimbursed for any of your services.
We do not accept Medicare, Medicaid or Tricare. You may NOT file a claim with any of these government health plans as Laura Brown, WHNP-BC has opted out of these plans.
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Due to the specialty nature of our clinic we do not provide primary care or general gynecology services. We recommend you are established with these types of providers for preventative and acute healthcare services outside of Sapphire Women's Healthcare.
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Yes! This is one of the main focuses of our practice. This may include estrogen, progesterone, and/or testosterone. We do NOT insert or prescribe pellets. Working together we will determine what is a safe, effective treatment for you based on your particular concerns and medical history.
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3 Meeting House Road in Chelmsford, MA
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Patients who are experiencing a medical emergency must call 911, go to urgent care, or their local emergency room to receive care. Sapphire Women's Healthcare does not provide emergency physical or mental health services and we do not have a clinician on call during our off-hours.